Refund policy

At Archives Gallery, we strive to provide high-quality clothing and exceptional customer service. Due to the nature of our products, we have a strict "No Refund Unless Damaged" policy.

Damaged Items

We carefully inspect each item before shipping, but if you receive a damaged product, we apologize for the inconvenience and will make it right.

Eligibility for Refund:

• To be eligible for a refund, you must notify us of the damage within 7 days of receiving your order.
• The item must be unused, in its original condition, and include all original packaging and tags.

Process:

1. Contact Us: Email our customer service team at archivesgallery52@gmail.com with your order number, a description of the damage, and photos of the damaged item.

2. Review: Our team will review your request and respond within 5 business days.

3. Return Authorization: If your request is approved, we will provide you with a return authorization and instructions on how to return the damaged item.

4. Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.

Non-Returnable and Non-Refundable Items

• Sale items cannot be refunded or exchanged unless damaged.
• Items that have been worn, washed, or altered in any way are not eligible for a refund.

Exchanges

We do not offer exchanges. If you received a damaged item and wish to get a replacement, please follow the refund process outlined above. Once the refund is processed, you can place a new order for the replacement item.

Shipping Costs

• Shipping costs are non-refundable.
• If you receive a refund for a damaged item, the cost of return shipping will be covered by us, Limitless Ambitions.

Questions?

If you have any questions about our refund policy, please contact our customer service team at archivesgallery52@gmail.com. We are here to assist you and ensure your satisfaction.